Privacy Policy

1. Introduction

This Privacy Policy explains how HostXolo Services (“we”, “our”, “us”) collects, uses, stores, and protects your personal and business information when you use the HX Management software (“Service”).
By accessing our website or software, you agree to the practices described in this policy.

2. Information We Collect

a. Personal Information

We may collect the following details:

• Name

• Phone number

• Email address

• Business/company details

• Billing information

b. Account Information

• Username and password

• Subion details

• Login activity

c. Business & Operational Data

Any data you enter into the ERP system, such as:

• Customer data

• Sales records

• Inventory information

• Invoices & transactions

• Staff/employee data

You retain full ownership of all business data entered into the system.

d. Technical Information

We may collect:

• IP address

• Browser type

• Device information

• Usage logs

• Cookies and session data

3. How We Use Your Information

We use the collected information to:

• Provide and improve the Service

• Manage your account and subion

• Offer customer support

• Improve performance and security

• Send important notifications related to the Service

• Process payments and billing

• Comply with legal obligations

We do not sell, rent, or trade your information with any third party.

4. Data Security

We implement industry-standard security measures to protect your data, including:

• Encrypted communication (SSL)

• Secured servers

• Regular backups

• Access control

However, no system can guarantee 100% security. You are responsible for maintaining the confidentiality of your login credentials.

5. Data Storage and Retention

• Your data is stored securely on managed servers.

• We retain data as long as your subion is active.

• Inactive accounts may have their data deleted after a certain period (with prior notice where possible).

If you request to delete your account, we may retain data as required by law.

6. Cookies and Tracking Technologies

We use cookies to:

• Improve user experience

• Enable login sessions

• Analyze website traffic

• Optimize software performance

You can block cookies through your browser settings, but some features may not work properly.

7. Third-Party Services

We may use trusted third-party services for:

• Payment processing

• Server hosting

• Analytics

• Communication

These services may have access to necessary data but are obligated to protect it.

8. Data Sharing

We may share your information only in the following cases:

• To comply with legal requirements or government requests

• For fraud prevention or security purposes

• To provide core services through trusted third-party partners

• With your consent when required

We never share your business or customer data for marketing or selling purposes.

9. User Rights

You have the right to:

• Access your personal information

• Update or correct data

• Request data deletion (where legally permissible)

• Request a copy of your stored data

• Withdraw consent for optional data usage

To exercise these rights, contact us at info@hostxolo.com.

10. Children's Privacy

Our Service is not intended for individuals under 18.
We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.
Continued use of the Service after changes means you accept the revised policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy, contact us at:

HostXolo Services
Surat, Gujarat, India
Email: info@hostxolo.com
Phone: +91 63887 58325